Refund policy

💯 30-Day Satisfaction Guarantee

At NeckHaven, your satisfaction is our top priority. That's why we offer a 30-day satisfaction guarantee from the date you receive your order.

🛋️ Try It Risk-Free for 30 Days

If you're not completely satisfied with your NeckHaven pillow, simply contact us within 30 days of delivery at: 📧 info@neckhaven.store

We offer two options:

Option 1: 50% Refund (Keep the Product)

  • Receive a 50% refund to your original payment method
  • No return required — keep, gift, or donate the product

Option 2: Full Refund (Return the Product)

  • Receive a 100% refund to your original payment method
  • Product must be returned in gently used condition
  • Customer is responsible for return shipping costs
  • Refund processed once we receive the returned item

💸 How Refunds Work

  • Refund requests are reviewed within 2-3 business days
  • Approved refunds are issued to the original payment method
  • Refunds are typically completed within 7-10 business days after approval (or after we receive your return for Option 2)
  • If it has been more than 15 business days since your refund was approved, please contact us and we'll resolve it promptly

📦 Return Instructions (Option 2 Only)

Once your refund request is approved, we'll provide:

  • Return shipping address
  • Instructions for safe packaging
  • Confirmation once your return is received

🌍 International Orders & Customs Fees

NeckHaven ships internationally.

In most cases, customers do not incur any additional customs or import fees.

However, due to country- or state-specific laws, customs duties, taxes, or import fees may occasionally be charged by local authorities.

❗ Important: Any customs duties, import taxes, or handling fees charged by local authorities are not refundable by NeckHaven.

These fees are determined by the destination country and are outside of our control.

🛡️ Chargebacks & Payment Disputes

If a chargeback or payment dispute is initiated through a bank or credit card provider before contacting us, the order will no longer be eligible for a refund through our return process.

We strongly encourage customers to contact us first so we can resolve the issue quickly and fairly.

🧡 Need Help?

If you have questions, concerns, or feedback, our team is always happy to help. 📧 info@neckhaven.store

We're committed to making your experience with NeckHaven smooth, transparent, and positive — from start to finish.